Store Policies
Current Store Policies 12/13/2008 02:09 PM
Hours and Gaming:
While the store officially closes at 10 PM every night except Sunday, customers participating in events downstairs don't have to leave the store until 11.
On Thursday Night, 'Arvard 'Ard Boyz members may stay as late as a Club Leader is present in the store.
Magic: the Gathering Events may run later than 11:00p.m. and players will be allowed to stay as long as any sanctioned regular matches are still running.
On Sundays, with the exception of Special Scheduled Events, the store and event space will close at 6:00p.m.
Returning Merchandise
Pandemonium will accept returns of New, Unopened merchandise within 7 days of purchase with any proof of purchase. Proof of Purchase is a physical receipt or if you used your Frequent Buyer Account to purchase the item. The return will be in the form of how the item was paid for on the indicated receipt.
Without proof of purchase, Pandemonium may issue store credit at its sole discretion for any new, unopened item, but may refuse the item for any reason. We may give between 50% and 100% of the retail value should we choose to accept a return in the manner.
For any used, open or individual merchandise, no return will be accepted, and instead please consult our used stuff buy back policy below.
From Thanksgiving through Christmas, any purchases made will be returnable through the end of the calendar year (December 31st) and are not subject to the 7 day limit. The above proof of purchase policy still stands.
The Pandemonium Frequent Buyer Club
If you're a Pandemonium regular, the Frequent Buyer Club may be just the thing for you. Not only is it free, but signing up gets you a whole host of privileges!
Get store credit for purchases! Frequent Buyer Club members receive $25 in store credit for every $250 worth of merchandise purchased at Pandemonium. This literally covers anything in store except gift certificates-- from soda to miniatures, almost every purchase puts you one step closer to credit!
Trade things in for store credit! If you're looking to clear out your closets and make a little bit of extra spending money n the side, having a store account will allow you to trade in a wide variety of things for store credit.
Place special orders! Want a book or a game, but can't find it on our shelves? If our distributors carry it, we'd be happy to order it for you.
To become a member, simply talk to our cashier on duty -- the signup process typically takes less than a minute, and only requires you to give us a name, zip code, and some way of getting in touch with you. All of your information is kept strictly confidential, and will not be sold on or otherwise abused.
Used Buyback Policy
- We are now also in the market for used SF/Fantasy/Horror DVDs (in addition to books, RPGs, video games, manga and Magic: the Gathering singles).
- We offer money for books & games (but not manga or DVDs). We will always offer more in store credit.
- We now have buyers for different types of goods. If the buyer isn't present, we might not be able to take in the used items.
- Magic: The Gathering singles: Christopher (2pm-10pm Mon-Fri, and at any in-store Magic event).
- Manga: Lila (6pm-10pm Mondays and noon-6pm Saturdays)
- Books & RPGs: Tyler (noon-6pm Sunday-Friday)
Pandemonium buys and sells used paperback books, roleplaying games, DVDs video games, D&D single minis and Magic: The Gathering single cards. If you are interested in bringing some of your stuff in to sell, please follow these steps.
- First of all, we mostly deal in store credit. We simply put the store credit on your member account and you can use it on anything in the store, anytime you want.
- We will pay cash for used video games, Magic singles, paperbacks and roleplaying games, but only for half as much as we would give in store credit.
- PLEASE call ahead to make an appointment with our buyers:
- Magic: The Gathering singles: Christopher (2pm-11pm Mon-Fri, and at any in-store Magic event).
- Manga: Lila (6pm-10pm Mondays and noon-6pm Saturdays)
- Books & RPGs: Tyler (noon-6pm Sunday-Friday)
- Lastly, please read the 'What We Won't Take' section at the bottom of this section, before hauling anything over to the store. Much effort will be saved, on both sides of the counter! The buyer's decision concerning the value of your items is final.
- Magic: The Gathering singles: Talk to Chris, as the singles market changes daily. We are always buying, and will give you the best deal in Boston, either in store
- D&D minis: We pay anywhere from $0.50 (for commons) to $3.00 (rares) in store credit. The stat cards need to be included.
- Video games: We start at $1 in store credit or $0.50 cash and scale up to $30, depending on the market. All used games must be in saleable condition. "Saleable" means the games must be unscratched, playable and preferably in their original case. We take the following platforms:
- Nintendo Gamecube
- Nintendo Wii
- Playstation 2 or 3
- Xbox and XBox 360
- Nintendo DS, PSP, & Gameboy Advance
- Books: We generally pay $1.00 in store credit (or $0.50 cash)/book for most paperbacks, but could pay more for the rare stuff.
- RPGs: We will generally pay 20% of the original cover price in store credit (or 10% in cash, but will pay more for the rare stuff.
What We Will Not Take
Video Games
- We will not take a game if we already have any copies already on hand.
- We will not take any games from unsupported platforms such as N-Gage, sports games, or the Burger King games.
- We won't take video games that were included with the purchase of your console.
Books
- We are only interested in fantastic literature. We will not buy: Jean Auel novels, psychological thrillers about serial killers, nonfiction books about UFOs sightings or New Age stuff, etc.
- We will not accept books that are dirty, stained, damaged or incomplete. Condition should be "very good": obviously used is acceptable, but with no tears or major scuffs or creases. The spine can be cracked once or twice but must be totally legible from three feet away.
- We will not accept any library books, hardcovers, or trade paperback editions of titles that are currently available in mass market editions.
- We might not take a book if we already have one or more copies already on our shelves.
- We cannot take any Tie-in titles (Star Wars, Star Trek, etc.) or Gaming Fiction (D&D, Warhammer) novels at this time.
DVDs
- Like with books, we will only purchase DVDs that are solidly within the science fiction or fantasy genres.
- DVDs must be unscratched, playable and preferably in their original case.
Games
- We do not take card games, board games, or box set games.
- We will not take core rulebooks that have been rendered obsolete by later editions. For example, we may accept D&D 2nd edition, because many people still play that edition, but we would not take Shadowrun 2nd Edition core rules.
- Gaming supplements from older editions that are "mechanics light" may be accepted. We may accept a Shadowrun 2nd Ed. Module (or other older module), because an enterprising GM could simply update the situations/characters to the current edition. Ultimately, it boils down to replay value. If we think people will buy it from us, we'll buy it from you.